1 year ago
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It was a lose-Lose situation.
A Florida teen traveling unsocial connected Frontier Airlines from Tampa to Cleveland “mistakenly boarded a antithetic flight” and coiled up successful Puerto Rico.
Logan Lose, 16, waved goodbye to his household astatine Tampa International Airport connected Dec. 22 and headed toward his archetypal solo formation to sojourn his ma successful Ohio for the holidays, WFLA reported.
The teen saw different passengers boarding and got successful line, but the formation to Cleveland and different to San Juan some departed from the aforesaid gross — and the 1 to the Caribbean land took disconnected first, Frontier rep Jennifer de la Cruz told the outlet.
Lose “mistakenly boarded a antithetic formation to San Juan,” she said.
“He was capable to committee arsenic a effect of an mistake connected the portion of the boarding agent,” de la Cruz told WFLA. “He was instantly flown backmost to Tampa connected the aforesaid craft and accommodated connected a formation Cleveland the pursuing day.”
“Frontier has extended its sincere apologies to the household for the error,” she added.
Logan’s dad, Ryan Lose, told CNN it was the archetypal solo formation for the teen, who suffers from formation anxiety.
He said helium and his existent wife, Krista, told Logan however to get to the gross astatine astir 8 p.m.
“He went up determination and asked the woman if the formation was boarding, and they said, ‘yes,’ and they besides checked his container to marque definite it fit,” Lose told the quality outlet.
“But Logan said they ne'er scanned his ticket. Logan said they conscionable glanced astatine it and said, ‘Yes, you’re connected the close flight,’ and past helium boarded,” helium said.
“If they had scanned his boarding pass, they would’ve known my lad was connected the incorrect plane,” Lose added.
He said the household realized thing was incorrect erstwhile Logan’s ma called astir 8:30 p.m. to accidental their lad had boarded — and they realized helium got connected a level excessively early.
“That’s erstwhile my 9-year-old lad looked up the formation presumption and realized that a formation to Puerto Rico had conscionable taken disconnected from the aforesaid gross Logan’s Ohio formation was taking disconnected from,” Lose told CNN.
He said they called the hose astir 8:40 p.m. to accidental Logan was connected the incorrect flight.
At astir 10:15 p.m., Frontier called to corroborate that the teen was so connected the formation to Puerto Rico and that the aviator would beryllium informed astir the mix-up.
When the formation landed successful Puerto Rico, Logan frantically texted his family.
“I could consciousness the fearfulness successful the substance messages. I could consciousness however frightened helium was,” Lose told NBC News. “My bosom beauteous overmuch sank astatine that constituent due to the fact that determination was thing I could do.”
He said his lad texted, “Help maine please. I’m truthful scared. They told maine it was Ohio,” CBS News reported.
Lose said his lad made it backmost to Tampa astir 3:30 a.m., and took disconnected connected a formation to Cleveland astatine 7:45 a.m.
“This full ordeal has been stressful for everyone,” Lose told CNN.
He said Frontier initially denied that Logan was connected the incorrect plane.
“They kept brushing it off, saying, ‘No that’s not possible. That can’t happen,’” Lose told WFLA.
Lose said the $200 voucher Frontier offered was not astir capable for the accent progressive successful the incident.
“They offered maine a voucher to an hose that conscionable mislaid my son,” helium told the outlet. “I privation accountability. These airlines are not being held accountable.”
“And erstwhile they did yet recognize their mistake and said it looks similar Logan did get connected the different plane, they conscionable said, ‘Oh, sorry,’ and that was it,” helium said.
De la Cruz said Frontier allows passengers 15 and older to alert unsocial and that the hose does not person an “unaccompanied insignificant program” that escorts young fliers.
In a abstracted incidental past week, a 6-year-old lad flying connected Spirit Airlines from Philadelphia to Fort Myers, Florida, was mistakenly enactment connected a level headed for Orlando.
The hose said the gross cause liable was nary longer moving for the company.
English (US) ·